Good deal alert: all Upway reconditioned bikes are now eligible for the government's bicycle bonus!

All subjects > Warranty and maintenance

Your questions about the warranty of your electric bicycle

Is my bike under warranty?

Yes, we've carefully repaired and inspected your electric bike, and we're delighted to offer you a one-year warranty on your bike's frame, battery, motor and electronics. Should you encounter any problems with your bike within 12 months of purchase, please do not hesitate to contact us at support@upway.shop.

Who is responsible for repairing my electric bike under warranty?

We will, if possible, help you remotely or through a local bike shop in your area. If this is not possible we will repair your electric bike in our workshop in Gennevilliers and arrange for the return of your bike to us.

Do you still have questions?

Contact us by email: support@upway.shop

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