Good deal alert: all Upway reconditioned bikes are now eligible for the government's bicycle bonus!

Need help? We are here for you

FAQ : Your questions about how to contact us

If I have a problem, who can I contact?

Do not hesitate to contact us using the support form above or by email at support@upway.shopand our team will get back to you as soon as possible (we recommend that you check your junk mail)

Can I come and see the electric bikes before I buy?

For regulatory reasons, we can not accommodate the public in our workshop. We only offer delivery or click and collect. A return is possible within 14 days.

How to choose an electric-assist bicycle?

It 's true, choosing an electric bike is a little more complicated than choosing a classic muscle bike. We'll help!

Electric bike motors: types and tips

It's possible to convert your bike into an electric bike! After all, when you love your bike and feel good on it, why change?

Bicycle gifts: Original and practical ideas

Would you like to give a gift to a cyclist, but really have no idea? Don't panic, Upway gives you 10 gift ideas!