Good deal alert: all Upway reconditioned bikes are now eligible for the government's bicycle bonus!

Reconditioned by our professional mechanics: the best alternative to new and used vehicles
Delivery anywhere in mainland France in less than a week
14-day trial to test your new electric bike
1-year warranty on motor, battery and electronics

What our customers say

Frequently asked questions

How does delivery work? What do I have to do once I receive my bike?

Standard delivery in mainland France costs €49, while Express delivery costs €79. Delivery time depends on where the bike is stored: allow 2 to 3 working days for Express delivery, and 3 to 8 working days for standard delivery. If you wish to purchase a cargo bike or an accessory, delivery charges may differ. Finally, we also offer a free "click & collect" service to collect your bike directly from our workshop in Gennevilliers (92).

The bike comes with a charger, battery keys and all original accessories (visible in the photos). It arrives ready to ride if you wish to have it delivered in one of the following départements: 75, 91, 92, 93. Otherwise, your bike will be delivered 99% assembled, so all you have to do is follow our guide to screw the pedals back on, turn the handlebars 90° and retighten the stem using the tools we provide. We'll be happy to assist you via chat if necessary.

How are electric bikes reconditioned?

At Upway, every electric bike passes through the hands of a professional mechanic. He begins by inspecting 20 different points on the bike, then proceeds to repair and replace mechanical parts to bring it back to as-new condition as possible: new tires, new chain, brake bleeding... The motor, battery and charger, and all electronic components are then diagnosed. The battery is replaced when its life is deemed insufficient.

Finally, the bike is adjusted, checked again and cleaned before being put online on our website! To find out more, visit our page dedicated to Upway reconditioning.

What payment methods do you accept? Is it possible to pay in instalments?

You can pay by credit card in one or more instalments, free of charge. Please check that your credit card limit is sufficient for the amount of the bike. If your limit is insufficient, you can choose to pay in 2, 3, 4 or 10 free instalments via our partner Alma, or opt for a bank transfer via our partner Mollie. An invoice will be sent to you automatically after your purchase.

To find out more, visit our dedicated payment methods help page.

How does the one-year Upway warranty work?

Our one-year warranty covers your bike's frame, battery, motor and electronics. If you experience a problem with any of these components within the first twelve months, we'll take care of repairing your electric bike so you can get back on the road as quickly as possible.

We will redirect you to one of our many partner bike shops near you or, if necessary, arrange for the bike to be returned to our workshops.

When you buy your bike, you can also protect it against theft and breakage (accident, vandalism...), so you can ride with complete peace of mind.

Can I return the bike if I'm not satisfied?

Yes, we fully understand that a purchased bike may not suit your needs. In this case, we'll be happy to take the bike back within 14 days and refund your purchase price, less shipping costs. Return shipping costs 69€.

In order to be returned, your bike must have been used in a reasonable manner (distance covered less than 50 kilometers) and must be in the condition in which you received it. Don't forget to keep the original cardboard box to facilitate the return of your bike.

Is this electric bike eligible for subsidies?

To find out about the purchase subsidies available in your area, visit the Mes Aides Vélo website and enter your zip code. It is updated regularly.

The electric bike must often be considered "new" by the organizations awarding these subsidies: that's why only bikes less than 10 km old purchased by Upway from a professional (and not from a private individual) are indicated as eligible on our site .However, some local authorities are also beginning to subsidize electric bikes reconditioned by professionals like Upway: this is the case ofIle de France Mobilités inparticular, from September 2023.

Once you've purchased your electric bike, we'll provide you with all the documents you need for the process: invoice, homologation and identification certificates.

Is it possible to reserve this bike?

Unfortunately, we can't reserve a bike outside of an online order, as this is one of the reasons we can offer you the widest possible choice of bikes! Putting the bike of your dreams in your shopping basket is not the same as reserving it. 

If you fall in love with a bike, don't delay: around a third of the bikes we put online are sold out in less than a week. If you've missed out on the bike of your dreams, don't worry: set up an email alert to receive new bikes posted online every day that match your criteria.

Cube Stereo Hybrid 160 HPC Race

Cube Stereo Hybrid 160 HPC Race

3,449.00 €5,099.00 € new